All of our footwear includes a detailed size chart on each product page, with measurements to help you choose the best fit.

We recommend measuring your foot and checking the size chart before ordering. If you are between sizes, we generally recommend choosing the next size up for a more comfortable fit.

Our footwear is made using carefully selected materials chosen for comfort, durability, and everyday wear. We work with trusted manufacturers to maintain consistent quality across every product.

We accept the following secure payment options:

• All major credit cards
• Interac
• Apple Pay
• Google Pay
• ShopPay
• Afterpay

All checkouts are SSL-encrypted for maximum security.

We’re currently experiencing high order volumes, so shipping may take a little longer than usual. Please allow 1–2 business days for order processing. Once dispatched, international delivery typically takes around 10 business days, depending on your region.

Once your order has been processed and shipped, you will receive a confirmation email with your tracking information.

Please allow a short period for the tracking link to become active, as carrier updates may not appear immediately. Be sure to check your inbox, spam, and junk folders for the shipping confirmation email.

Yes! We offer free worldwide shipping on all orders.

Returns are accepted within 30 days of delivery, provided the item meets our return conditions.

We do not charge a return fee.

However, the customer is responsible for return shipping costs, unless the product arrived damaged.

Simply email us at support@trekfootwearco.com

Please provide:

• Order number
• Reason for return
• Clear photos (especially for size issues or damages)

We’ll reply with the appropriate return instructions.
Do not send returns to the sender address on the package — it will not be processed.

Please email us as soon as possible with clear photos of the issue. If it’s confirmed to be a manufacturing fault, we’ll offer a refund or replacement based on your preference

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, contact the bank/credit card company. It may take some time before the refund is posted to your account.